Additionally, all items are subject to a handling period before they are send out. This includes order verification, payment processing and verification, quality control and packaging. Most of the orders leave the warehouse within 1-3 days after payment.

Our support team is working forward even faster processing times.

Please be patient with shipping schedules, normal delivery times to the United States range from 8 to 15 days after the item has been send out from our warehouse.

When your order has shipped, you will receive an email notification from us that will include a tracking number that you can use to check its status on our website page [Tracking page]. Please allow 2-4 days for tracking information to become available.

We provade a tracking number which is connected with your order and follow the live delivery location.

Tracking will be available 3 days after you place your order.

Please do reach out if you haven’t received yours in your mailbox after 7 days after the purchase.

Track your order here -> Tracking page

With some couriers, it can take up to several days for the status of the shipment to be updated. We will send it to you as soon as we manage to receive it.

You will receive an email with up-to-date information on the status of your order. A tracking number will also be provided by email soon after your purchase. Go to Track your oreder page and find where your order is at this moment.

In order to provide affordable shipping prices for our customers, we are shipping from warehouses located in USA and China.

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal payments.

Reach out to us as soon as possible after your purchase.

Send an email to ledstix@gmail.com with order information, such as email, full name and correct shipping address. We will update shipping information for you.

Please note that, once the order is shipped out, we are not able to make any changes.

If a product received has manufacturing defects, the buyer is entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. 

If this happens to you, please reach out with:

    - Your order number.

    - A picture of the damaged product.

Please be aware to send this details within 24 hours after delivery to ledstix@gmail.com, otherwise we can't accept the refund. 

We guarantee all of our clients a successful delivery.

If you don't receive your product within the times we provide, contact us as soon as possible at ledstix@gmail.com.

The average response time is from 2 to 3 hours on busy days. We are doing our best to answer as soon as possible.

Understanding the importance of quality over quantity we take care of every client carefully.

You should contact us every time you need help around your order or product you have questions about. If you have issues with your order or somehow you lost your order tracking number contact us immediately. We will be happy to assist you.

You can contact us through the way you are comfortable most. The response time will not be different.